If you already take payment on Square, you do not have to choose between the till your staff know and a booking system that actually fits your venue. Connect the two once and they stay in step.
| What | Which way it moves | When |
|---|---|---|
| Your menu | Square → nuvelo | On connect, and whenever you re-import. Your Square catalogue becomes the menu guests order from. |
| Deposits & prepayments | Guest → your Square account | At the moment of booking. The money is yours immediately — we never hold it. |
| Order & pay at the table | Guest → your Square account | When the guest pays from their phone. It lands as a Square order like any other. |
| Till takings | Square → nuvelo | Synced back, so a table’s spend shows against the booking and the guest’s history. |
| Refunds | nuvelo → Square | When you cancel or amend. The refund goes through your Square account, against the original payment. |
| No-show fees | nuvelo → Square | Only if you have no-show protection on, and only if they do not turn up. |
Your staff keep the till they know. Nothing about the counter changes. Bookings, deposits and QR ordering sit alongside it rather than replacing it.
The money never detours. Every payment a guest makes goes into your Square account. nuvelo takes a flat monthly fee and no percentage of anything.
One menu, not two. Change a price in Square and re-import; the guest-facing menu follows. No parallel menu to keep in step by hand.
Spend lands on the guest record. Because takings sync back, the guest book knows who spends what — which is what makes the regulars and VIP tagging worth anything.
Settings → Payment providers → connect Square. You are sent to Square to authorise it, and back again. There is no key to copy and paste and nothing to install on the till. You can disconnect from the same place at any time; disconnecting stops the sync and leaves everything already recorded exactly where it is.
Full reference, including what happens to an order that is paid but not yet closed: the Square section of the guide →
That works too — deposits, prepayments and refunds all run through your own SumUp account the same way. See the SumUp section →. And if you use Stripe, that is the third option; a venue picks one processor and everything follows it.