Last updated: 24 July 2026 · nuvelo and Nuvelo.net are trading names of Nuvelo Reservations Ltd (company no. 17350115), Monomark House, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom
These terms form a subscription agreement between nuvelo ("we", "us", "the Provider") and the venue that registers for the service ("you", "the Customer"). nuvelo and Nuvelo.net are trading names of Nuvelo Reservations Ltd, a company registered in England and Wales under company number 17350115. By creating an account, starting a trial, or taking bookings through nuvelo, you agree to these terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business.
nuvelo provides booking, deposit and guest-management tools for hospitality venues. We provide the Service on a reasonable-efforts basis and use commercially reasonable endeavours to keep it available, except during planned or emergency maintenance and matters outside our control. We may improve, modify or add features over time, provided we do not materially reduce the core functionality of your plan. During any demo, trial or beta period the Service is provided "as is".
You must provide accurate account information and keep it up to date. You are responsible for your account credentials and for all activity under your account, and must keep passwords safe, enable two-factor authentication where offered, and tell us promptly of any unauthorised use. You must not permit anyone other than your Authorised Users to access the Service, and you are responsible for their compliance with these terms.
Subject to these terms and payment of the Fees, we grant you a non-exclusive, non-transferable licence, for the duration of your subscription, to access and use the Service for your venue's internal business purposes. You must not, and must ensure your Authorised Users do not:
We may suspend accounts that breach this section.
Guest deposits, order payments and other guest charges go directly to your own Stripe or Square account — nuvelo never holds guest money and is not a party to the payment between you and your guest. You are responsible for the refunds and charges you authorise, and for meeting your obligations to guests (including under the Tips Act and any tronc arrangements). Your use of Stripe or Square is also governed by their own terms.
We aim for high availability but do not guarantee uninterrupted service. We provide support on a reasonable-efforts basis by email at [email protected], and will give reasonable notice of planned maintenance where practical.
This section is the Data Processing Agreement between you (the controller) and nuvelo (the processor) for the guest personal data we process on your behalf to provide the Service.
We shall:
Where a sub-processor processes data outside the UK/EEA, transfers are covered by an appropriate safeguard (a UK adequacy decision, the UK International Data Transfer Agreement, or the UK Addendum to the EU SCCs). A full signable copy of this DPA is available on request at [email protected].
You own all Customer Data. You grant us a non-exclusive licence to host, copy, transmit and process it only as needed to provide the Service and meet our obligations. We maintain appropriate security and regular encrypted backups, and can make your data available for export on reasonable request. You are responsible for the accuracy of the data you submit and for having the right to provide it to us.
We (and our licensors) retain all intellectual property rights in the Service, its software and documentation. You retain all rights in your Customer Data. Nothing in these terms transfers intellectual property between us, except the limited licences expressly granted here.
Each of us will keep the other's confidential information confidential and use it only for the purposes of these terms, except where disclosure is to advisers who need it (and are bound by confidentiality), is required by law, or the information is already public through no breach. This does not apply to your guests' personal data, which is governed by Section 9.
We warrant that we will provide the Service with reasonable care and skill. Except as expressly stated, and to the fullest extent permitted by law, all other warranties, conditions and terms (whether express or implied) are excluded. The Service is not a substitute for your own record-keeping, and we do not warrant that it will be uninterrupted or error-free.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law. Subject to that, to the maximum extent permitted by law neither party is liable for loss of profits, sales, business, bookings, anticipated savings, goodwill, or data, or for any indirect or consequential loss. Subject to the above, each party's total aggregate liability arising under or in connection with these terms in any 12-month period is limited to the Fees you paid in that period.
You will indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your misuse of the Service, or a claim that your Customer Data infringes a third party's rights or was collected or used unlawfully.
These terms apply for as long as you have an account. You may close your account at any time. Either party may terminate immediately on written notice if the other commits a material breach that is not remedied within 30 days of notice, or becomes insolvent. We may suspend or terminate for breach of these terms, or if you fail to pay Fees when due.
On termination your licence to use the Service ends and you must stop using it. Before termination you can export your Customer Data; afterwards we delete or anonymise it in line with our privacy policy, except where the law requires us to keep it. Any terms intended to survive termination (including Sections 9–15 and 18–20) continue to apply. Termination does not affect rights or liabilities accrued up to that date.
Neither party is liable for failure or delay (other than to pay money) caused by events beyond its reasonable control, including outages of hosting, internet or telecommunications providers, cyber-attacks, power failures, fire, flood, epidemic, war or governmental action.
You may not assign these terms without our consent; we may assign them to a successor in business. No variation is effective unless we publish it or agree it in writing. A delay in enforcing a term is not a waiver of it. If any provision is invalid, the rest continues in force. A person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999. Notices may be given by email to the address on your account, or to [email protected].
These terms, and any dispute or claim (including non-contractual ones) arising out of or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.